Mystery Shopping

However strong your brand, or desirable your product, good customer service remains absolutely essential. So, it makes sense to put those service levels to the test once in a while.

Our mystery shopping service sees ground-based staff adopt the role of a consumer, covertly measuring your service standards and compliance before reporting back our findings.

As the name “mystery shopping” suggests, this methodology was originally conceived for the retail environment only, but we are able to vary the theme for a wide range of industries. We are ready to test the customer service side of your product.