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Mystery Shopping

Service levels under the microscope...

However strong your brand, or desirable your product, good customer service remains absolutely essential. So, it makes sense to put those service levels to the test once in a while.

Our mystery shopping service sees ground-based staff adopt the role of a consumer, covertly measuring your service standards and compliance before reporting back our findings.

As the name ‘mystery shopping' suggests, this methodology was originally conceived for the retail environment only, but we are able to vary the theme for a wide range of industries. Whatever your product then, we are ready and able to put your service levels under the microscope.